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Frequently asked questions

I bought my tickets but...​

Each performance will be presented only once during the Festival, therefore, reschedules are not possible. If you would like to change your tickets to a different performance or change your Day Pass to a different date, please contact our box office at least 48 hours prior to your scheduled performance time. 

Last-minute requests may not be honoured.

 

We do not check the name on tickets against identification. The person(s) presenting tickets will be admitted.

 

If you have purchased tickets directly through our website but have not yet received your tickets, please contact our box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

Please contact our box office if you would like to upgrade your Single Event Ticket to a Day/Festival Pass.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

Ticket Info

Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.

Authorized Ticket Partners To Celebração: Discover The Sounds of Portugal

Ticket types:

Single Event Ticket – General Admission to one performance or screening

Day Pass – All Day Single Date Admission

  • Day passes on Feb 14, Feb 15, & Feb 17 provide access to 2 events
  • Day passes on Feb 25 & Feb 26 provide access to 3 events

 

Festival Pass – Admission to all Festival events Feb 14-26

 

Ticket prices:

Prices start at $49.99.

Please access the Online Calendar to check all events, ticket options, and prices.

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

We offer a 20% discount for students and seniors. A valid ID/student ID is required. Please contact the box office for assistance with your booking. Alternatively, you can redeem this offer in person at the venue’s box office.

Patrons younger than 14 years old need to be accompanied by an adult.

Venue Info

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods

Permissible

  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
  • Service animals – for non-traditional service animals please contact us before your visit

Prohibited items will not be stored by venue management or on-site.

Celebração: Discover The Sounds of Portugal reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Exhibit & Venue

The entrance, lobby, and galleries are entirely wheelchair accessible. 

Parking

There is no on-site parking, but paid lots are located in close proximity. Visitors using wheelchairs or with mobility issues can be dropped off in front of the building entrance. There is a ramp for access from the sidewalk to the building entrance.

Sensory Advisory

This event makes use of loud music, flashing lights, and moving visuals.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

There are chairs and a limited number of wheelchairs available onsite – please contact us to request prior to attendance.

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.
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Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry, or contact our box office to make arrangements prior to attendance.

Service Animals

Service animals with proper accreditation are allowed onsite. Please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals, please contact us.

Bathrooms

There are gendered & accessible restrooms located in the venue’s lobby area.

The venue opens 30 minutes before the first performance of the day. Patrons are advised to arrive at least 15-20 minutes before the performance they are scheduled to attend. For entry times, please view our Online Calendar.

Location

Lighthouse ArtSpace Toronto is located at 1 Yonge Street.

Directions & Transit Information

The closest subway station to 1 Yonge Street is Union Station (10-minute walk).

The closest streetcar stops to 1 Yonge Street are:

  • Queens Quay East at Yonge Street
  • Yonge Street at Queens Quay East north side
  • Queens Quay West at Bay Street east side
  • Queens Quay East at Freeland Street

Parking

The exhibit does not have dedicated on-site parking, but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.

To reserve your parking spot, visit the

Lighthouse Immersive SpotHero Parking Page and book a spot!